Shipping & Returns
At Inverter Supply we ship orders daily. Once your order has been placed it will ship within 24-48 hours, if the item is backordered we will contact you to see what you would prefer to do with your order. Shipping is typically FedEx ground depending on the shipping location and circumstances. If you would prefer to ship on your own UPS or FedEx account, we can accommodate your request.
Orders placed on Inverter Supply after 1pm are not guaranteed to ship out same day. Anything postmarked after 1pm will be shipped the following day
Alaska, Hawaii and Puerto Rico Common Carrier standard rates will be applied. 48 Contiguous States - All orders above $250 ship for FREE.
**Note: This offer does not apply for International orders. International standard shipping rates will be applied.
Exchanges and Returns
An exchange or return is possible provided the terms and conditions listed below are met. Please note, not all items are returnable.
Refusing Delivery
Refusing a delivery will result in a 35% restock fee and customer will be responsible for all shipping fees
Return at Customer Discretion
An RMA must be requested within 15 days of the original invoice date for non-defective products. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards and owner’s manuals. All Returns will incur a minimum 20% restocking fee. Customers are responsible for all shipping fee's associated with discretional returns. Shipping charges are non-refundable. When returning a product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.
Special Order and Non-Stock Items
Return or order cancellation of special order items will be charged up to 20% to 40% restock fee. The amount is determined by the manufacturer/supplier of the product. If you are not certain about the product to order, please contact an Account Manager who will assist you in making the proper selection.
ALL parcels will be shipped as "Signature Required" unless otherwise specified (when checking out??) Please note, in the event you do request an alternative shipping method, Inverter Supply will NOT be held responsible for any lost or missing parcels shipped.
Damage in Shipping
Inverter Supply must be notified within 24 hours of any orders that are damaged, late, or lost.
DO NOT SIGN the Bill of Lading until you thoroughly inspect your item while the carrier is still at your home or shipping destination.
If the item is damaged, refuse the item and note the Bill of Lading as Refused Due to Damage.
The customer is responsible for inspecting the order for damages, missing or incorrect items and reporting it immediately to the shipper. Reports after that time will not be honored.
Defective Product
Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. All products are warranted for 15 days from the date of purchase regardless of manufacturer's warranty. After 15 days, the customer will be charged the freight for replacement.
Shipping and Website Errors
Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.
Delivery
Your order will typically be delivered in 5 to 7 business days, and most orders ship out the same day! In the case of a back order, we will notify you within 5 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions.
Freight Receiving Procedure
As the receiving party your signature on a delivering carrier’s freight Bill of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “our” mutual right to collect on a damage claim no matter if the damage is visible or “concealed”. Remember once you sign, the goods and the responsibility is yours!
How to Correctly Receive a Freight Shipment and Document Any Damage Incurred During Transport
When a freight shipment arrives, check the following BEFORE signing for the shipment
Contact Inverter Supply Customer Service about any damage within 24 hours of receiving the shipment. If you find damage, remember that all packaging and contents must be retained and available for inspection by the carrier until the claim is resolved.
Return Materials Autorization (RMA)
A Return Materials Authorization (RMA) number is required prior to returning any product for any repairs, upgrade or advance replacements. If the product is returned without an RMA# we will not be able to issue a refund. Follow the “Product Return Procedure” instructions below to return your product to Invertersupply.com.
**All Packages Returned without an RMA# will incure a 35% restocking Fee
Product Return Process
Follow these easy steps to return a product to Invertersupply.com for repair and/or replacement
Orders placed on Inverter Supply after 1pm are not guaranteed to ship out same day. Anything postmarked after 1pm will be shipped the following day
Alaska, Hawaii and Puerto Rico Common Carrier standard rates will be applied. 48 Contiguous States - All orders above $250 ship for FREE.
**Note: This offer does not apply for International orders. International standard shipping rates will be applied.
Exchanges and Returns
An exchange or return is possible provided the terms and conditions listed below are met. Please note, not all items are returnable.
Refusing Delivery
Refusing a delivery will result in a 35% restock fee and customer will be responsible for all shipping fees
Return at Customer Discretion
An RMA must be requested within 15 days of the original invoice date for non-defective products. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards and owner’s manuals. All Returns will incur a minimum 20% restocking fee. Customers are responsible for all shipping fee's associated with discretional returns. Shipping charges are non-refundable. When returning a product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.
Special Order and Non-Stock Items
Return or order cancellation of special order items will be charged up to 20% to 40% restock fee. The amount is determined by the manufacturer/supplier of the product. If you are not certain about the product to order, please contact an Account Manager who will assist you in making the proper selection.
ALL parcels will be shipped as "Signature Required" unless otherwise specified (when checking out??) Please note, in the event you do request an alternative shipping method, Inverter Supply will NOT be held responsible for any lost or missing parcels shipped.
Damage in Shipping
Inverter Supply must be notified within 24 hours of any orders that are damaged, late, or lost.
DO NOT SIGN the Bill of Lading until you thoroughly inspect your item while the carrier is still at your home or shipping destination.
If the item is damaged, refuse the item and note the Bill of Lading as Refused Due to Damage.
The customer is responsible for inspecting the order for damages, missing or incorrect items and reporting it immediately to the shipper. Reports after that time will not be honored.
Defective Product
Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. All products are warranted for 15 days from the date of purchase regardless of manufacturer's warranty. After 15 days, the customer will be charged the freight for replacement.
Shipping and Website Errors
Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.
Delivery
Your order will typically be delivered in 5 to 7 business days, and most orders ship out the same day! In the case of a back order, we will notify you within 5 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions.
Freight Receiving Procedure
As the receiving party your signature on a delivering carrier’s freight Bill of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “our” mutual right to collect on a damage claim no matter if the damage is visible or “concealed”. Remember once you sign, the goods and the responsibility is yours!
How to Correctly Receive a Freight Shipment and Document Any Damage Incurred During Transport
When a freight shipment arrives, check the following BEFORE signing for the shipment
- Damage to corners of the packaging
- Punctures in the packaging
- Damage to the pallets
- Correct number of items included in shipment
- Notate damaged item(s) with specific quantities on the delivery receipt. Be specific!
- Avoid referencing "hidden" or "possible" damage and do not write "Subject to Inspection" on the delivery receipt.
- For concealed damage that is not discovered at the time of delivery, notify Inverter Supply Customer Service ASAP.
- Note any missing items. Do not sign for something you do not see!
Contact Inverter Supply Customer Service about any damage within 24 hours of receiving the shipment. If you find damage, remember that all packaging and contents must be retained and available for inspection by the carrier until the claim is resolved.
Return Materials Autorization (RMA)
A Return Materials Authorization (RMA) number is required prior to returning any product for any repairs, upgrade or advance replacements. If the product is returned without an RMA# we will not be able to issue a refund. Follow the “Product Return Procedure” instructions below to return your product to Invertersupply.com.
**All Packages Returned without an RMA# will incure a 35% restocking Fee
Product Return Process
Follow these easy steps to return a product to Invertersupply.com for repair and/or replacement
- Complete our online RMA Request form. The RMA form will require you to enter a valid order number. Without this information, the RMA ticket submission cannot be completed.
- Please describe the failure symptoms on the description field of the RMA Ticket. This will help Invertersupply.com to test and debug the product.
- After submitting the form, you will receive an RMA number via email upon approval of your request. If you have any problem with the RMA form, please send an e-mail to support@invertersupply.com
- Package your product with the RMA# displayed on the return label and address it to Invertersupply.com using the RMA# given in your email.
- You will be contacted soon after your package has been received at Invertersupply.com with the estimated repair time and product replacement information.